Privacy Policy
Hope Health Care Solutions
Effective Date: May 1, 2025
Last Updated: March 2026
Hope Health Care Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our outpatient psychiatric medication‑management services, including through our website, patient portal, telehealth platform, and communication systems.
Our Commitment to HIPAA Compliance
We comply fully with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including the Privacy, Security, and Breach Notification Rules.
Under HIPAA:
- We are a covered entity, and all staff and business associates follow HIPAA standards.
- We use or disclose Protected Health Information (PHI) only for treatment, payment, and healthcare operations, unless otherwise authorized by you or required by law.
- We follow the minimum necessary standard to limit the use and disclosure of PHI.
- You have the right to access, amend, and receive an accounting of disclosures of your PHI.
All patients receive our Notice of Privacy Practices, which outlines your rights and our responsibilities under HIPAA.
Information We Collect
We may collect the following types of information:
- Personal Identification
- Name
- Date of birth
- Contact information
- Health & Medical Information
- Diagnoses
- Medication history
- Treatment plans
- Clinical notes
- Insurance & Billing Information
- Insurance carrier and policy details
- Eligibility and benefits information
- Claims‑related data
- Communication Preferences
- Mobile numbers
- Email addresses
- Text message consent
- Website & Portal Usage Data
- Browser type
- Device type
- Pages visited
- Non‑identifiable behavioral analytics
No PHI is collected through website analytics tools.
How We Use Your Information
Your information is used solely to:
- Provide and manage psychiatric medication‑management services
- Coordinate care and communicate with you
- Verify insurance benefits and process claims
- Send appointment reminders and administrative updates
- Improve service quality and patient experience
- Understand website usage patterns to enhance functionality
We do not sell or share your information for marketing purposes.
Billing, Claims Processing & Third‑Party Partners
To support accurate billing and insurance processing, we may share necessary information with trusted HIPAA‑compliant third‑party partners, including: Headway, Alma, or Our contracted insurance processor.
These partners assist with:
- Eligibility checks
- Claims submission
- Payment processing
- Insurance communications
Each partner is bound by HIPAA and Business Associate Agreements (BAAs) to protect your information.
Mobile Information & Communication
We comply with applicable communication regulations, including the Telephone Consumer Protection Act (TCPA).
- We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
- Text messaging opt‑in data and consent are never shared with third parties.
- We may contact you for legitimate healthcare purposes such as appointment reminders, treatment coordination, or administrative updates.
- You may opt out of text messages at any time by replying STOP or contacting our office.
Website Analytics
To improve your experience on our website, we use:
Microsoft Clarity
- Provides anonymized clickmaps and session insights
- Does not collect PHI
Google Analytics
- Collects non‑identifiable traffic data (browser type, referring site, time on page)
- Uses cookies and similar technologies
You may manage cookie preferences through your browser settings.
Information Sharing
We only disclose information as permitted or required by law, including:
- With your written authorization
- To healthcare providers involved in your care
- To insurance companies for claims processing
- To third‑party billing partners (Headway, Alma, insurance processor)
- When legally mandated (e.g., court orders, public health reporting, safety concerns)
We do not share PHI with employers, family members, or outside parties without your authorization unless required by law.
Your Rights Under HIPAA
You have the right to:
- Access and request copies of your medical records
- Request corrections to your information
- Receive an accounting of disclosures
- Request restrictions on certain uses or disclosures
- Request confidential communication methods
- File a complaint with us or with the U.S. Department of Health and Human Services
We will not retaliate against you for filing a complaint.
Data Security
We use administrative, physical, and technical safeguards to protect your information, including:
- Secure electronic health records
- Encrypted communications
- HIPAA‑compliant telehealth systems
- Staff training on privacy and security
- Access controls and authentication measures
Clinical Scope & Right to Decline Services
Hope Health Care Solutions provides outpatient psychiatric medication‑management services for adults ages 18–64. Our practice focuses on specific clinical areas within our scope of training, licensure, and expertise. To ensure that every patient receives safe, appropriate, and evidence‑based care, we may determine that a patient’s needs fall outside the services we provide.
We reserve the right to decline or discontinue care when:
- A patient requires services outside our clinical specialty
- A condition or level of care is better suited to another provider or treatment setting
- A patient requires psychotherapy, crisis stabilization, substance‑use treatment, or other services we do not offer
- A patient requires monitoring or coordination that exceeds our outpatient scope
- A patient is pregnant, may be pregnant, planning pregnancy, or undergoing fertility treatment (as outlined in our clinical exclusion policy)
This is not discrimination.
This policy is based solely on clinical appropriateness and patient safety. Declining care for conditions outside our specialty ensures that each patient receives treatment from a provider who is properly trained and equipped to meet their specific needs. When we are not the right fit, we make every effort to offer referrals or recommendations to help you connect with a provider who can offer the appropriate level of care
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in laws, technology, or practice operations. Updates will be posted on our website with a revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or your rights under HIPAA, please contact:
Hope Health Care Solutions
Email: info@hopehealthcaresolutions.com
Website: https://hopehealthcaresolutions.com
